Find answers to all your fulfillment queries at PackYak! Whether you're new to our services or looking to optimize your current operations, our Frequently Asked Questions page covers everything you need to know about our custom eCommerce fulfillment center solutions. Dive into detailed insights on how PackYak can streamline your logistics, enhance your customer satisfaction, and drive your online brand's growth. Your success is our priority—discover how we make it happen.
Click this link to fill out a form to schedule a freight shipment!
Your complete pricing will be shared in an itemized CSV report every week via e-mail and we offer convenient payment options so there's no headache when it comes to billing.
Yes, all of your products will be stored in a climate controlled facility.
We have one-click integrations for most online storefronts and can accomplish new integrations quickly. To add an additional channel to your account with PackYak, navigate to the Account Changes page and submit the Integrate New Sales Channel form so we can schedule a brief integration call.
To begin shipping orders internationally, navigate to the Account Changes page and submit a form for a Miscellaneous Request. You will need to have HS tariff codes associated with all SKUs that you sell in your online storefront before we can begin shipping internationally. We'll analyze your account and contact you with further details regarding shipping methods, costs, and a go-live date as soon as possible!
Yes, you can add our warehouse location to your insurance policy, or you can choose to waive insurance. Contact PackYak if you would like to learn more.
If you believe there was an error in the calculation of your bill, navigate to the Billing Inquiries page and submit the form detailing the inaccuracy. Our billing department will reach out to re-issue invoices or explain the charges more thoroughly.
If you partner with PackYak, we'll send you our detailed PackYak Labeling Guide (don't worry, it's super simple and we'll help you out!)
DIM Weight, also known as Volumetric Weight or Dimensional Weight, is a pricing technique used by shipping carriers/companies to account for the space a package occupies in relation to its actual weight. Instead of charging based solely on the actual weight of the package, shipping companies may calculate the Dimensional Weight to determine shipping costs. This is done by measuring the package's length, width, and height, and then applying a formula to determine its Dimensional Weight.
Length x Width x Height / 166
Gross Weight is the true weight of the package without consideration of the dimensions on said package.
Carriers determine charges based on the greater value between DIM Weight and Gross Weight.
If you are shipping a 2lb package in a box that is 20x16x16 dimensionally, the package would be charged as a 31lb package because the DIM Weight is greater than the Gross Weight. This is determined by taking 20 x 16 x 16 / 166 = 30.843. In this scenario, if the weight of the package was 45lbs with these same dimensions, then the charges would be based on a 45lbs package vs. 31lbs because the Gross Weight is greater than the DIM Weight.
We'll work with you to figure out where it makes the most sense to store your goods for shipment based on where the majority of your orders ship to. You have a say, and PackYak offers multi-location fulfillment solutions so you can distribute goods among our facilities.
Yes - we give our partners control of their shipping methods. You can choose to only utilize specific carriers, or we can use our software to make sure you always use the cheapest shipping methods within selected delivery timelines.
If you partner with PackYak, we'll send you detailed rate sheets so you can make the shipping selections that make the most sense for your business!
We're happy to be flexible and change processes to provide a custom tailored fulfillment solution. Any changes you want to make, whether to packaging, SKUs, your picking process, or scope of work, can be submitted at the Account Changes page. Fill out the appropriate form and we'll reach out to finalize your account edits and set a go-live date for any switches.
Reach out to us directly with any questions we didn't answer by filling out the form below!
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